Privacy policy

Effective Date: 12/03/2025

At Candulla Bikes, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make purchases.

1. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Payment details such as credit/debit card information, processed securely through third-party payment gateways.

  • Order Information: Details regarding your purchases, transaction history, and delivery preferences.

  • Technical Information: IP address, browser type, and other analytics data for website performance improvement.

2. How We Use Your Information
We use the collected data to:

  • Process and fulfill orders, including delivery and payment processing.

  • Provide customer support and respond to inquiries.

  • Improve our website, services, and product offerings.

  • Send promotional emails or newsletters (you can opt-out anytime).

  • Prevent fraudulent activities and enhance security.

3. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share data with:

  • Service Providers: Third-party partners involved in payment processing, shipping, and order fulfillment.

  • Legal Compliance: If required by law, we may disclose information to legal authorities.

4. Data Security
We implement security measures to protect your data from unauthorized access, misuse, or disclosure. However, no online transaction is entirely secure, and we advise users to take precautions when sharing personal data online.

5. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience, track site usage, and personalize content. You can adjust your browser settings to disable cookies if you prefer.

6. Your Rights and Choices
You have the right to:

  • Access, update, or delete your personal data.

  • Opt out of marketing communications.

  • Request details about how we process your data. To exercise these rights, contact us at candullabikes@gmail.com.

7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.

8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

9. Contact Information
For any questions regarding this Privacy Policy, please contact us at:

Candulla Bikes
Address: Carbon Bike, Ground Floor, City Survey No. 340, Free Zone - Karmukta Vakharo, Opp. Ganj Bazar, Visnagar, Gujarat 384315
Phone: 9265725619
Email: candullabikes@gmail.com